Privacy Policy

1. Introduction

askPULSE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-empowered health and wellness platform. By using our service, you also agree to our Terms of Use.

2. Information We Collect

Personal Information

• • Account Information: If you sign in with email, we collect your email address. If you sign in with WhatsApp, we may collect your phone number and WhatsApp-related identifiers. We do not use usernames or passwords for end-user accounts; you sign in via email link or WhatsApp verification.
• • Communication Data: Messages, questions, and other content you submit through our platform
• • Health Information: Symptoms, wellness concerns, and health-related descriptions you provide

Media Information

• • Tongue Images: Photos you upload for Traditional Chinese Medicine analysis
• • Facial Images: Photos you upload for facial analysis
• • Body Chart Images: Images you upload for body chart analysis
• • Image Metadata: File size, dimensions, and technical details

Technical Information

• • Device Information: IP address, browser type, operating system
• • Usage Data: Pages visited, features used, time spent on platform
• • Cookies and Tracking: Session data and preferences

3. How We Use Your Information

We use your information to:

• • Provide AI-empowered wellness insights and recommendations
• • Analyze tongue, facial, and body chart images using Traditional Chinese Medicine principles
• • Improve our AI models and service quality
• • Communicate with you about your account and our services
• • Ensure platform security and prevent fraud
• • Comply with legal obligations

4. Data Storage and Security

• • Encryption: All data is encrypted in transit and at rest
• • Access Controls: Limited access to authorized personnel only
• • Regular Audits: Security assessments and monitoring
• • Secure Infrastructure: Cloud-based security with redundancy

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these limited circumstances:

• • Service Providers: Trusted third parties who assist in platform operations. This includes: AI providers (e.g. OpenAI), to whom we send message content and images so we can provide wellness insights; and cloud storage providers (e.g. DigitalOcean Spaces), where we store your uploaded images and related data.
• • Legal Requirements: When required by law or legal process
• • Safety: To protect rights, property, or safety of users and others
• • Consent: When you explicitly consent to sharing

6. Your Rights and Choices

You have the right to:

• • Access: Request copies of your personal information
• • Correction: Request correction of inaccurate information
• • Deletion: Request deletion of your personal information
• • Portability: Request transfer of your data to another service
• • Opt-out: Unsubscribe from marketing communications
• • Restriction: Request limitation of processing in certain circumstances

7. Data Retention

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account data is typically retained until you request deletion or close your account. Some information may be retained longer for legal compliance or legitimate business purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: